• Delivery inside Riyadh city takes 24 hours, remaining cities within 2-5 days.
• Orders less than 250 SR, will be charged 25 riyals per order.
Orders more than 250 SR will be free of charge,but additional weight more than 20 kg will charge one riyal per one kg.
In case the weight of the shipment is more than 20 kilograms,there will be an additional charge of one riyal for each additional kilogram.
• Cash on delivery service will charge additional 15 riyals.
The return policy for any food products are 3 days and 7 days for accessories.
The returned product must be in the same condition as received and never been used or opened.
If the customer receive wrong product or not matching the request order, the store will cover the whole cost of the delivery
If the customer wishes to return or replace products for other reasons, will be charging the amount of return or replacement.
For any order purchased through voucher and customer request to return the order, the amount will be added to the wallet as a point and can’t be sent to the customer bank account.
Any amount considered as a purchase voucher can’t be transferred to the customer bank.
The amount will be sent to the customer after verifying the order condition. This might take up to 21 working days
Order paid by credit card or mada card will be returned to the same credit card and period of return will be dependent on the service provider policy .
Cash on delivery payment will return to the customer bank account after contacting the customer to provide bank details. This might take up to 14 working days
Replacement orders allowed to customers who registered in the store for a membership, other than this only return will be available.
Any replacement request, after inspecting the product and approving the request, the amount will be sent to the member wallet in our store to be used for future purchase.
Any orders more than 250 riyals and customers request to return the order, the store has the right to charge the customer the previous free shipping charge.