Conditions of Use




To contact Salouki customer services you should access the contact section of the website and follow the instructions. The email address is




  • Salouki is specialized website of animal food and accessories product.

  • The General Conditions described below regulate the conditions of use and access to the Website by any visitor (hereafter, “Users”) and the contracting of products offered by Salouki on the Website (hereafter, “Product” or “Products”) by any User through the Website (hereafter, “Customer”).

  • In order for Users of the Website to become Customers, and therefore acquire products, they must complete an identification and registration form, accepting these General Conditions and following the instructions they will continue to receive through the Website itself.

  • Salouki operates and delivers the product in Saudi Arabia.






  • Salouki agrees to make available all the necessary information to the Customer and/or User regarding the Products it offers as well as the orders which have been formalized.  Salouki accepts no responsibility for the temporary non-compliance of these General Conditions in the event of force majeure and in the event of a customer fault or an unforeseen event attributable to a third party,

  • The Customer and/or User agrees to complete the order forms, and any other form, truthfully and according to the instructions provided. The Customer also agrees to pay the price of the Product with the applicable taxes and delivery costs, always in accordance with the final offer received from Salouki.

  • We recommend you save a copy of the information relating to the purchased Products.  Salouki accepts no responsibility for the consequences and damages caused by the loss of the information by the Customer.


  • Salouki accepts no responsibility for the consequences and damages that may result from the improper use of Products sold through the Website.













  •  Salouki offers payment methods to Customers:

  • Credit/debit card payments:


If choosing to pay by card, the Customer’s order will not be processed until the payment has been authorized by their bank. Online payment using a credit card is carried out using the "Secure Socket Layer" security system, which encodes the bank details when they are sent via the internet. For security reasons, Salouki checks all orders paid by bank card. We accept American Express, and any Visa and Mastercard registered on the Verified by Visa secure payment system. In addition, for any order whose amount exceeds a rate fixed by Salouki, the Customer will be asked to provide an identification document that must be sent to the email address indicated in our contact details.




  • Payment by cash on deliver (COD):


In the event that the purchase has been made by a final consumer or a business, the corresponding invoice may be requested, and must be requested through the contact section of the website, once the order has been received, indicating the billing details. The customer authorizes us to issue the invoice in electronic format and may request that we send a paper invoice if desired at no additional cost.







  • All the Products offered by Salouki have the legally required guarantee. If any of the Products contain a manufacturing defect, we agree to replace them with a new one or make the relevant payment within a time period of (14) days from the delivery of the Product, all of the Product return costs and sending of the new Product or the same product once repaired are borne by Salouki.

  • Unless proved to the contrary, the delivery is understood to be completed on the day stated on the invoice or the delivery note if this was later.

  • For the guarantee to be effective, proof of purchase must be presented within the legally established time frame.

  • The consumer must inform us of the non-conformity of the Product within 3 days of being aware of it through an email or by contacting us on the telephone number provided in the Identification Details section of these General Conditions.


  • There is conformity of the products with the contract and therefore, Salouki will not be responsible for non-conformities when the Products included on the Website:


  1. Comply with the description given by the seller and possess the qualities of the Product that the seller has presented.

  2. Are fit for purpose for which Products of the same type would ordinarily be used.

  3. Are fit for any particular purpose required by the consumer and user of which the seller was made known at the time the contract was made.

  4. Show the quality and performance which are normal in Products of the same type that the consumer and user may reasonably expect, in view of the nature of the Product.


  • Likewise, Salouki will not be liable for non-conformities that the Customer knew about or could not have ignored at the time of the contract being made.

  • The Customer is entitled to request the repair of the Product, its substitution, the reduction in price or the termination of the contract if the Product does not conform with the contract. The repair and substitution will be free to the Customer, this includes the delivery costs and the costs related to labour and materials. In the event the Customer exercises their right to repair or substitution, Salouki will issue a receipt with the delivery date and the non-conformity that has caused this right to be exercised. The refund or substitution of the Product will take place as soon as possible and certainly within 14 days of the date on which Salouki contacts the Customer to confirm the refund or substitution of the non-conforming Product will go ahead.

  • The reduction in price will be proportional to the difference between the value that the Product would have had at the time of delivery. The Customer is not entitled to substitution in the case of non-consumable Products.

  • The guarantee does not include products damaged due to negligence, being knocked, improper handling or use, incorrect voltage, electrical accidents, installation and/or use which does not conform with the instructions for use or not carried out by the authorized service technician where applicable, or perishable Products, suffering wear and tear as part of their normal use or consumption. Likewise, Salouki will not be liable for non-conformities that the User knew about or could not have ignored at the time the contract was made.


  • The guarantee excludes:


  1. Those Products which have been modified or repaired by the Customer or by any person other than the supplier or manufacturer.

  2. If the information on the guarantee of the Product or the proof of purchase has been modified or altered.

  3. Food products, drinks, cleaning and personal hygiene.

  4. Goods that may deteriorate or expire quickly.

  5. Any other item if the Customer does not have proof of purchase.








  • The company guarantees to the users of the website that it complies with the Organic Law on Data Protection and Guarantee of Digital Rights, and that it has established the security measures required by laws and regulations aimed at preserving secrecy, confidentiality and integrity in the treatment of your personal data.

  • Said personal data will be used in the manner and with the limitations and rights granted by the protection of personal data.

  • The collection and processing of the requested personal data has as its Purpose: client service, both administrative and commercial. Legitimation: The legal basis for the processing of your personal data is the consent you give by accepting this Privacy Policy before sending / providing us with your data. Recipients: your data will not be communicated to any third party unless you are expressly informed or there is a legal obligation. Salouki undertakes to keep the maximum reserve, secrecy, and confidentiality about the information of the personal data that it has at its disposal. Duration: Your data will be kept for the minimum time necessary to satisfy the purpose for which you provided it, as well as to meet the responsibilities that may arise from the data provided and from any other legal requirement. Rights: The interested party is the holder of the rights of access, rectification, deletion, limitation, and opposition to the processing of their personal data, as well as the right to the portability of them. Likewise, at any time the interested party may withdraw the consent given without this affecting the legality of the treatment, as well as the possibility of going before the competent control authority.







  • “Salouki family”, “is trademarks registered by the Office for Harmonization in the Internal Market, and consequently, any use of said trademarks or any similar identifying design that may cause confusion to third parties regarding its origin or owner is prohibited without express prior authorization.

  • The Website are domains registered by Salouki. Furthermore, the Intellectual Property rights relating to software or content of the Website belong to Salouki or its licensors.

  • Consequently, the full or part reproduction of the Website is expressly prohibited.  It is not permitted to publish, manipulate, or distribute content from the Website without express authorization from Salouki or the lawful owner, where applicable.





  • These General Conditions and any other question regarding their interpretation, compliance or non-compliance are governed by Saudi Arabia Law, without prejudice to the application of Community regulations and international treaties, where applicable.

  • The contracts established between Salouki and the Users and/or Customer will be deemed to be established in the place in which the User and/or Customer has their habitual residence, and therefore the courts of this place will resolve any conflict that may arise between the parties, without prejudice to the Community regulations and international treaties, where applicable.